Privacy Practices & Patient Rights (HIPAA Notice)

Effective Date: January 1, 2025

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At the Institute for Life Renovation, your privacy is a top priority. This page explains how we protect your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), and outlines your rights regarding your medical records.

Your Protected Health Information (PHI)

PHI includes any personal health information that can identify you and relates to your past, present, or future physical or mental health, healthcare services, or payment for those services.

How We May Use and Disclose Your Information

We may use or share your PHI in the following ways without your written permission:

• Treatment: To provide, coordinate, or manage your care.

• Payment: To bill and receive payment for services rendered.

• Healthcare Operations: To evaluate our services and improve the quality of care.

Other permitted uses and disclosures include:

• When required by law (e.g., reporting abuse, public health reporting)

• To avert a serious threat to health or safety

• For health oversight activities (e.g., audits or licensing)

• In response to court orders or legal proceedings

• In response to insurance claims or merchant services dispute

• Per your request, with written consent

We will never sell your information or use it for marketing without your explicit written authorization.

Your Rights Regarding Your Health Information

As our patient, you have the right to:

• Access your records: You can access your records through the Electronic Health Records Portal (Carepaths). You can also request a copy of your medical records, typically within 30 days. There are rare exceptions when information in your record can be held as "sensitive" if believed to be harmful to you.

• Request corrections: You may request corrections to your records if you believe there is an error.

• Request restrictions: You can ask us not to share certain information, though we are not required to agree in all cases.

• Request confidential communications: You can ask us to contact you in specific ways or at a specific location.

• Receive a list of disclosures: You may request an accounting of certain disclosures made in the past six years.

• File a complaint: If you believe your rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services (HHS). We will not retaliate against you for filing a complaint.

Our Responsibilities

We are legally required to:

• Maintain the privacy and security of your PHI

• Provide you with this notice of our legal duties and privacy practices

• Notify you if a breach occurs that may have compromised your information

• Abide by the terms of this notice

Contact Information

If you have any questions or wish to exercise your rights, please contact:

Lori Eickleberry
Phone: 954-766-4955
Email: Coordinator@renovationoflife.com
HIPAA Privacy Officer: Lori Eickleberry

Changes to This Notice

We reserve the right to change this privacy notice at any time. Updates will be posted on our website and available upon request.

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Secure Communication Technologies

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Email Communications

We offer secure, HIPAA-compliant email communication. However, even with security measures in place, email may be intercepted or misdirected. Email Confidentiality Notice:
This email is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and protected under law. If you have received this message in error, please notify the sender at [Insert Email Address], and delete the email and any attachments. By choosing to communicate via email, you acknowledge and accept the risks associated with electronic communication. If you prefer not to use email for sensitive health information, please notify us and request alternate methods such as phone, fax, or postal mail.

Telehealth (Zoom) Sessions

We use HIPAA-compliant Zoom accounts for all virtual therapy sessions. This includes:

• End-to-end encryption

• Unique meeting IDs and passwords

• Virtual waiting rooms

You have the right to request in-person services if you prefer not to use video conferencing.

SMS Text Messaging Policy

We may use text messaging (SMS) to send:

• Appointment reminders

• Account or billing alerts

• Program or service-related notifications

Message Frequency: Varies based on service usage
Message & Data Rates: May apply based on your mobile plan

SMS Terms of Service

By opting into SMS messaging from Institute for Life Renovation, LLC, you agree to receive messages from us related to your care or account.

• Message frequency may vary

• Message and data rates may apply

• To opt out, reply STOP

• For help, reply HELP or visit https://www.renovationoflife.com

Opt-In Message Example:
Thank you for opting into SMS messaging from Institute for Life Renovation, LLC. Message frequency varies. To opt out, text STOP. For help, text HELP or visit https://www.renovationoflife.com. Message & data rates may apply.

Opt-Out Message Example:
You will no longer receive messages from Institute for Life Renovation, LLC. To opt back in, reply START.

Help Message Example:
Thank you for contacting Institute for Life Renovation, LLC. You can find support online at https://www.renovationoflife.com.